Shipping policy

Order Processing Time

We aim to process and fulfill all orders as quickly as possible, often the same day or the next business day. Once an order is placed, it is immediately sent to our fulfillment team for internal review and shipment preparation. Tracking information is provided via email within 24–48 hours.

Once an order is placed, it cannot be canceled, modified, or stopped from shipping. Orders enter processing immediately, and shipments cannot be intercepted, paused, or recalled once submitted to our fulfillment team. By placing an order, the customer agrees to these terms. For any pre-order items, please allow 2–5 weeks for shipment. If your order includes a pre-order item, your entire order will ship once all items are ready. To receive other items sooner, we recommend placing separate orders. For more information regarding your pre-order item, please reach out to our support team.

If there is a high-volume order period or during national holidays, domestic U.S. and international orders may take one to two weeks to process (excluding weekends and holidays).

We appreciate your patience and understanding as our team works to fulfill your order as soon as possible.

Shipping Options

• Domestic (U.S.): Free standard shipping on orders over $75.
• International: We ship worldwide! Shipping rates will be calculated at checkout and are determined by the carrier. 

Customs and Duties

At Your Saha, we aim to make the shipping process as smooth and affordable as possible. Please note that shipping rates, taxes, and duties are determined by third-party carriers, not by us, and are displayed directly at checkout.

For most countries, Your Saha ships Delivery Duties Paid (DDP), meaning all duties, taxes, and fees are included in your total at checkout. You won’t be charged anything additional upon delivery; what you see at checkout is final.

For select countries that fall under Delivery Duties Unpaid (DDU), any applicable customs fees, taxes, or import-related charges will be the responsibility of the recipient. These fees are determined by your local customs authority and may vary depending on your location.

By placing an order on our website, you acknowledge and accept responsibility for any such fees if applicable. We recommend checking with your local customs office for more information before placing your order.

Delivery Times

Expect to receive your order as soon as possible once shipped. Average order time takes 2-5 days to arrive in the U.S. Delivery times vary depending on your location.

• For U.S. orders: For standard shipping, it will take two to eight days to arrive (excluding weekends and holidays). We aim to ship same day or next day, so average arrival time takes two to five days after placing your order.
  • Please also note if your order has a pre-order item, it could increase processing and shipping time. Additionally, carrier and weather delays can affect the status of your shipment and may cause your order to be delayed or lost.
• For International Orders: Depending on your location and customs clearance, it can take 6 – 29 days, depending on which shipping option you choose at checkout. For standard international shipments, we aim to ship same day or next day, so average arrival time takes 1-2 weeks after placing your order. It may take longer due to customs processing or any carrier delays outside of Your Saha’s control.
  • Please also note if your order has a pre-order item, as it could increase processing and shipping time. Additionally, carrier and weather delays can affect the status of your shipment and may cause your order to be delayed or lost.

Order Tracking

You’ll receive an email with tracking information as soon as your order ships.

Customers are responsible for tracking their orders using the tracking information provided at the time of shipment to ensure timely receipt of their packages. Please check all inboxes including your primary, promotional, or spam folder to locate your tracking information or email our customer service team at inquiries@yoursaha.com for further assistance regarding the status of your order. Once the courier service confirms delivery to the address provided, the order will be considered successfully delivered, and it is the customer’s responsibility to ensure the shipping address is accurate at checkout.

In cases where a charge back is initiated claiming non-receipt, but tracking confirms the item is in transit or delivered, we reserve the right to dispute the claim. 

If the tracking status shows “delivered” and the package is unclaimed, it is the customer’s responsibility to contact the courier service directly to locate the item, as we are unable to offer refunds or replacements for unclaimed packages. Please also contact our support team to assist. 

For shipments marked as lost or significantly delayed by the courier service, customers must contact us within 3 days so we can assist with filing a claim with the courier to investigate your case and provide you with a replacement package or credit.

Shipping & Carrier Liability Policy

At Your Saha, we take every precaution to ensure your order is carefully prepared, securely packaged, and handed off to a trusted shipping carrier. Once the package leaves our facility, responsibility for the shipment transfers to the carrier.

By placing an order, you acknowledge that Your Saha is not liable for loss, theft, damage, or delays caused during transit.

Tracking information is provided for every order so you can follow your package’s journey in real time.

If your package is marked “delivered” but you haven’t received it, please check with neighbors, building staff, or other household members, and look around your delivery area. You may also contact the carrier directly to open an investigation or file a claim.

Please note that Your Saha is not responsible for packages that are lost, stolen, or damaged in transit. By completing your purchase, you acknowledge and agree to this Shipping & Carrier Liability Policy.

Customer Responsibility & Package Issues

Incorrect Shipping Address: The customer is responsible for providing a correct and complete shipping address. Please double-check your address at checkout. Your Saha is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Orders once placed are sent to fulfillment directly, so we are unable to edit any order. Our team may also reach out to you to confirm your address via email to ensure your package arrives to your shipping address. If an order is returned to us due to an incorrect address, we will contact you to arrange re-shipment at the customer’s expense.

Lost or Stolen Packages: Once a package is marked as “Delivered” by the shipping carrier, responsibility for the package transfers to the customer. Your Saha is not responsible for lost, stolen, or mis-delivered packages. Customers should file a claim directly with the shipping carrier for resolution.

Order Status: If you have not received your order within 14 business days of receiving your shipping confirmation email, please contact us at inquiries@yoursaha.com with your name and order number. Our team will investigate and assist in locating your package.

Insurance & Assistance: To provide extra peace of mind, most shipments include insurance coverage through the carrier. If your package is lost or arrives damaged, please email us at inquiries@yoursaha.com within three business days. Our team will review your order inquiry and begin the appropriate process with the shipping carrier. In some cases, customers may be required to first file an insurance claim directly with the carrier before our team proceeds further. Your Saha is happy to assist throughout this process by providing any necessary documentation or guidance. Please note that a refund, credit, or replacement will only be issued as a last resort after all carrier procedures and required steps have been fully completed. This process may take several weeks or longer depending on the circumstances of the case.

Chargeback and Fraud Prevention Policy

At Your Saha, we are committed to providing a safe and transparent shopping experience for all our customers. To ensure fair and honest transactions, we have established the following  charge back and fraud prevention policy:

1. Order Verification

• All orders are subject to verification checks to ensure the safety and security of both our customers and our business. This may include address verification, payment method validation, and IP address review.

• If any discrepancies or high-risk indicators are detected, we reserve the right to request additional verification from the customer (e.g., government-issued ID, proof of billing address) before processing or shipping the order.

2. Delivery Confirmation

• We use reliable shipping carriers that provide tracking information and proof of delivery. Once an order is marked as delivered to the shipping address provided during checkout, the transaction will be considered complete.

• If you believe there is an issue with delivery, you must contact us within 3 days of the delivery date to resolve the matter.

3. Dispute Resolution

• Customers are encouraged to contact our customer support team to resolve any issues with their order before initiating a chargeback.

• Chargebacks filed without first attempting to resolve the issue with us may be considered fraudulent and will be contested with supporting evidence, including proof of delivery and fraud analysis.

4. Fraudulent Activity

• We take fraudulent activity and chargeback abuse seriously. If we identify patterns of chargeback abuse or suspect fraudulent behavior, we reserve the right to:

• Cancel current and future orders.
• Report the activity to the relevant authorities.
• Place the customer on a shared industry blacklist for fraudulent buyers.

Subscription Policy & Fraud Dispute Notice

To maintain the integrity of our services, we reserve the right to dispute any chargebacks or fraudulent claims related to subscription purchases. This includes, but is not limited to, cancellations made before the second subscription order has been fulfilled.

All Subscribe & Save subscriptions require a minimum of two completed orders before cancellation is allowed.

By enabling Subscribe & Save, you agree to be charged for both your first and second orders. Cancellation requests may only be submitted after the second order has been processed.

If you wish to cancel an eligible Subscribe & Save subscription, customers must contact our support team at inquiries@yoursaha.com at least 14 days prior to the next scheduled billing or shipment date. Requests made within 14 days of the next scheduled order may not be eligible for cancellation, as the order may already be in processing or preparation.

Once a subscription order has entered processing, it cannot be canceled, modified, or stopped from shipping.

5. Identity Verification

• To protect against unauthorized purchases, we may require identity verification for certain orders flagged by our fraud detection system. Failure to provide requested verification may result in order cancellation.

6. Return and Refund Policy Acknowledgment

By completing a purchase on our website, you agree to abide by these terms and understand that fraudulent chargebacks or misuse of the dispute process may result in further action.

7. Customer Support Notice

To help us assist you as efficiently as possible, we kindly ask that all inquiries be sent once from the same email address used to place your order. Please kindly avoid submitting multiple messages from different emails or sending repeated inquiries about the same issue, as this can delay response times for both you and other customers. When reaching out, please include:

 • Your order number and/or tracking number

 • The platform your order was placed on (website: yoursaha.com , TikTok Shop, Amazon)

 • The same email used at checkout

If you have any questions or concerns, please contact us at inquiries@yoursaha.com.